Questions about an order, a product or delivery? Our team is here to make things clear and easy.
Live Chat
For quick help, our live chat is available 24 hours a day, 7 days a week.
You can use live chat for:
- Product questions
- Order updates
- Delivery enquiries
- Returns and refunds
- General support
Email Support
You can email us at support@sorvana.online.
For order-related enquiries, please include your order number and the email address used at checkout. If your item arrived damaged or incorrect, attach clear photographs of the product and packaging so we can review the issue promptly.
Business Hours
Monday to Saturday
9:00 AM to 5:00 PM GMT
Messages received outside these hours will remain in our support queue and will be reviewed during the next business period.
Business Address
SORVANA
31 Botany Avenue
Mansfield
NG18 5NE
United Kingdom
Please do not send returns to this address unless our support team has approved your return and provided the correct instructions. Unauthorised returns may be delayed or may not be accepted.
Before Getting in Touch
You may find an immediate answer in our FAQ. Delivery details are available in our Shipping Policy, while return eligibility and refund information can be found in our Returns & Refund Policy.
Our Approach to Support
Every enquiry is reviewed on its own details. We aim to provide clear information, explain the available next steps and resolve genuine order issues fairly.