Shipping Policy

Last updated: 5 August 2026

Getting your order to you quickly and safely is just as important to us as the products themselves. Here's everything you need to know before your order leaves SORVANA.

Delivery Across the UK

We currently deliver throughout the United Kingdom using Royal Mail Tracked 48.

Every order is shipped with a flat delivery charge of £4.99, regardless of the number of items purchased.

Preparing Your Order

Orders placed before 12:00 PM (GMT) are normally prepared within 1–2 business days, Monday to Friday.

Orders received after the daily cut-off time, on Sundays or during UK public holidays will begin processing on the next business day.

Before dispatch, every order is carefully checked and packed to help ensure it arrives in the condition you'd expect.

Estimated Delivery

After your parcel has been handed to Royal Mail, delivery usually takes an additional 2–3 business days.

For most orders, the total estimated delivery time is 3–5 business days from the date your order is placed.

While Royal Mail aims to deliver within this timeframe, delivery dates are estimates rather than guarantees and can occasionally be affected by circumstances outside our control.

Tracking Your Order

As soon as your parcel has been dispatched, we'll send your Royal Mail tracking details by email so you can follow your delivery from dispatch to arrival.

If you haven't received your dispatch confirmation, please check your spam or junk folder before contacting us.

Need to Update Your Address?

If you've entered the wrong delivery address, let us know as soon as possible.

We'll always try to update your order before it's dispatched, however changes can't be guaranteed once your parcel has been prepared for shipping or collected by Royal Mail.

If Delivery Takes Longer Than Expected

Although most deliveries arrive within the estimated timeframe, occasional delays can happen due to weather conditions, transport disruption or periods of exceptionally high demand.

If your tracking hasn't updated or your order hasn't arrived after the expected delivery window, please contact us and we'll be happy to investigate with Royal Mail.

If Your Order Arrives Damaged

If your parcel arrives damaged or there's a problem with the items inside, please contact us as soon as reasonably possible.

Including photographs of the product, packaging and shipping label will help us review the issue more quickly and arrange the most appropriate solution.

More information can be found in our Returns & Refund Policy.