FAQ

Last updated: 5 August 2026

We've answered the questions we're asked most often about our products, delivery and returns. If you can't find what you're looking for, our live chat is available 24/7 or you can email support@sorvana.online.

Products

What products does SORVANA offer?

SORVANA offers a growing collection of premium drinkware designed for everyday use. Our current collections include SORVANA Hydrate and SORVANA Brew, featuring bottles and mugs for home, work and travel.

What materials are your products made from?

Each product page includes the materials, capacity, dimensions and care instructions for that specific item. Please review the product description before ordering.

Are your bottles suitable for hot and cold drinks?

This depends on the individual product. Please check the product specifications before use, as features may vary between collections.

Can I put my bottle or mug in the dishwasher?

Cleaning instructions vary depending on the product. Always follow the guidance provided on the product page and in our Product Care Guide.

Can I use my drinkware in the microwave?

Only use a microwave if the product is specifically described as microwave-safe. If no such guidance is provided, we recommend avoiding microwave use.

Ordering & Delivery

Where do you deliver?

We currently deliver to addresses within the United Kingdom.

How much does delivery cost?

A flat delivery charge of £4.99 applies to every order.

How long will delivery take?

Orders are usually processed within 1–2 business days before being shipped with Royal Mail Tracked 48. The estimated delivery time is 3–5 business days.

How can I track my order?

Once your order has been dispatched, we'll send your Royal Mail tracking details by email.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us within 24 hours of placing it. We'll always try to help before the order enters processing or is dispatched.

Returns & Refunds

Can I return an item if I change my mind?

Yes. Eligible unused items may be returned within 30 days of delivery. Full details are available in our Returns & Refund Policy.

Who pays for return shipping?

If you're returning an item because you've changed your mind, you'll be responsible for the return postage. If the item is faulty, damaged, incorrect or not as described, we'll work with you to provide an appropriate solution.

When will I receive my refund?

Approved refunds are normally processed within 5–7 business days after your returned item has been received and inspected. Your payment provider may require additional time before the refund appears in your account.

Do you offer exchanges?

We don't currently offer direct exchanges. If you'd like a different product, please return the eligible item and place a new order.

Support

My order arrived damaged. What should I do?

Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We'll review the issue and provide an appropriate solution.

I received the wrong item.

We're sorry for the mistake. Contact our support team with your order number and a photo of the item you received so we can resolve the issue promptly.

How can I contact SORVANA?

Our live chat is available 24 hours a day, 7 days a week. You can also email us at support@sorvana.online. Additional contact information is available on our Contact Us page.