Cookie Policy

Last updated: 5 August 2026

This Cookie Policy explains how SORVANA uses cookies and similar technologies when you browse our store, add products to your basket, complete checkout or interact with available website features.

Some technologies are essential for the store to work. Others help us understand how the website is used or measure the performance of advertising. Where consent is required, optional technologies are used only after you make your choice.

A Quick Explanation

Cookies are small files stored on your browser or device when you visit a website. They can remember useful information during your visit and, in some cases, across future visits.

Similar technologies may include pixels, scripts, tags, local storage and other tools that store information on your device or access information already held there.

Some cookies disappear when you close your browser. Others remain for a defined period or until they are removed through your browser settings.

How Cookies Support Your Visit

Cookies and similar technologies may be used to:

Keep the store secure and functioning correctly;
Remember products added to your basket;
Support checkout and payment verification;
Maintain customer account sessions where account features are available;
Remember your privacy and cookie preferences;
Understand which pages and store features are useful;
Identify technical problems or unusual activity; and
Measure advertising performance where you have allowed marketing technologies.

Essential Store Technologies

Essential cookies are needed to provide the website and shopping functions you request.

They may be used for:

Basket contents;
Secure checkout;
Payment and fraud-prevention checks;
Website security;
Customer login sessions;
Traffic management;
Delivery or regional settings; and
Remembering your cookie choices.

These technologies are active because the store may not operate properly without them. Blocking them through your browser may prevent features such as the basket, account area or checkout from working as intended.

Preference Cookies

Preference cookies help the store remember choices that make future visits more convenient.

Depending on the features available, they may remember settings such as your selected region, display preferences or previous store choices.

Where the law requires consent for a preference technology, it will be controlled through the cookie choices available on the website.

Analytics Cookies

Analytics technologies help us understand how visitors use the store.

They may collect information such as:

Pages viewed;
Time spent on the website;
Buttons or links selected;
Device and browser type;
Approximate location;
Referring website or campaign;
Checkout activity; and
Completed purchase events.

This information helps us identify where customers find the store easy to use and where improvements may be needed.

Analytics cookies are not treated as essential. Where consent is required, they will not be activated until you allow them.

Marketing Technologies

Marketing technologies may help us understand whether an advertisement led to a visit or purchase and may support more relevant advertising across participating platforms.

They may use information about:

Pages or products viewed;
Interactions with advertisements;
Referral source;
Device or browser identifiers;
Basket or checkout activity; and
Completed transactions.

Marketing technologies are optional. Where consent is required, they will be used only after you choose to allow them.

Shopify and Store Functionality

Our store is hosted on Shopify. Shopify uses cookies and similar technologies to provide ecommerce functions such as basket management, checkout, security, payment support and customer privacy controls.

Shopify may also support analytics and marketing features, depending on the settings and services enabled on the store.

SORVANA controls the customer privacy settings available to us within Shopify and reviews connected services to support transparent use of optional technologies.

Other Service Providers

Some store functions are supported by trusted third-party providers. These may include:

Payment processors;
Live chat and customer-support services;
Email providers;
Analytics platforms;
Advertising services;
Fraud-prevention tools; and
Website applications or integrations.

A provider may place or access its own cookies when its service is used. Its own privacy and cookie information will apply to processing carried out independently from SORVANA.

We do not intentionally enable optional third-party technologies before consent where consent is legally required.

Your Cookie Choices

When you first visit the store, the cookie banner allows you to make a choice about optional technologies.

Depending on the controls available, you may be able to:

Accept optional cookies;
Reject optional cookies;
Choose individual cookie categories; and
Change or withdraw your choice later.

Essential technologies remain active because they are required for core store functions.

Withdrawing consent does not affect any processing that was lawful before your preference changed.

Changing Your Preferences

You can review or update your cookie choices through the store's cookie-preference control, where displayed.

You can also manage cookies through your browser settings. Most browsers allow you to:

View stored cookies;
Delete selected or all cookies;
Block cookies from particular websites;
Block third-party cookies; or
Receive a warning before a cookie is stored.

Browser controls are separate from SORVANA's own cookie settings. Blocking all cookies may affect essential features, including your basket, checkout or account access.

How Long Cookies Remain

The time a cookie remains on your device depends on its purpose and settings.

Session cookies normally expire when you close your browser. Persistent cookies remain for a set period or until they are deleted.

Retention periods may also be determined by Shopify or another provider supporting a specific store function.

Keeping This Information Current

Our cookie use may change when store features, connected applications or privacy requirements are updated.

This page will be revised where necessary so that it continues to reflect how cookies and similar technologies are used. The latest revision date appears at the top.